This is a summary of the dispute I filed with PayPal against the makers of Natural Reader. Upon purchasing the software, the links they provided were infected with the WIN32:fujack W@htm worm. My anti-virus detected the worm, and Google identified the links as attack sites.They even require that you disable your anti-virus before installing the product. They initially offered a refund,but changed their minds.I never received the product. If you plan on doing business with this company, I urge you read below before making a decision..
Another litte warning: PayPal does NOT offer protection for "intangible" items, such as downloaded software, unless obtained through EBay. Just a little piece of info here.That is the only reason this case was not resolved in my favor.
* 12/22/2008 19:53 PST - PayPal: Buyer escalated this dispute to a Claim.
* 12/22/2008 19:53 PST - Buyer: This company is selling software that will load malware on your computer. My antivirus caught it, GOOGLE caught it, but they deny it and refuse to offer a refund. I can forward the emails from them with the attack site links. In fact, they actually require that you DISABLE your antivirus protection before downloading their malware. I asked for a refund. They are ignoring me now.
* 12/20/2008 07:55 PST - Buyer: Fine. I will initiate a claim with Paypal.
* 12/18/2008 22:54 PST - Buyer: What part of refund do you not understand? The links have PROVEN to have malware. Not only did my antivirus catch it, even GOOGLE said, "get the hell out of there". REFUND REFUND REFUND. There is nothing else to discuss.Stick the cd's give me the refund. If that refund is not there Friday, this becomes a claim with Paypal, The end.
* 12/18/2008 17:19 PST - Seller: No. Please trust us. There is no virus in hte links we sent. Is it possible for us to send you CDs for free?
* 12/18/2008 16:53 PST - Buyer: I already have an email with links from this company. GOOGLE identified those specific links as ATTACK SITES!!! I've previously attached that documentation. I want a refund immediately.
* 12/18/2008 10:32 PST - Seller: Dear KLT, We have been doing business for years, never got a report that NaturalReader involves virus. Please check again. there are two solutions, 1, we will send you download links again 2, we will send you CDs for free. please let us know how we can help you. Jean Hu sales@naturalreaders.com
* 12/17/2008 22:42 PST - Buyer: This company attempted to install malware on my computer. My antivirus caught it, as well as Google (http://safebrowsing.clients.google.com/safebrowsing/diagnostic?client=Firefox&hl=en-US&site=http://onlinesecurity-scan.com/360/1/freescan.php?nu=880865) This company is refusing to provide a refund. when I was > redirected to the download page, the WIN32:fujack W@htm worm popped up They are now ignoring me all together. I want a refund.